Cancellation, Returns & Refund Policy

Customers can request cancellation of an order before the order is shipped or dispatched from our end.

Once the order has been shipped, cancellation may not be possible. In such cases, the customer may request a return or exchange after delivery, subject to the conditions mentioned in this policy.

To request cancellation, customers must contact us as early as possible through the contact details available on our website.

If the cancellation request is received before the product is dispatched, the order will be cancelled and the refund will be processed to the original payment method, if the payment has already been made.

Refund timelines may vary depending on the payment gateway, bank, or payment provider.

Once the product has been dispatched, cancellation cannot be guaranteed. If the shipment is already in transit, the customer may refuse delivery or place a return request after receiving the product.

Any shipping charges, COD charges, or handling charges, if applicable, may not be refundable.

Products purchased from The Flauntoe Store may be eligible for return only if the product meets the following conditions:

• The return request is raised within 7 days from the date of delivery.
• The product is unused, unworn, and in its original condition.
• The product has all original tags, labels, packaging, box, invoice, and accessories intact.
• The product is not damaged, stained, altered, washed, or used.
• The footwear sole is clean and does not show signs of wear.
• The product is not purchased under a non-returnable category, clearance sale, final sale, or special discount offer, wherever applicable.

Returns will be accepted only after quality inspection and approval from our team.

We understand that footwear sizing may sometimes vary. Customers may request an exchange for size-related concerns, subject to product availability.

Size exchange will be accepted only if:

• The product is unused and unworn.
• The original packaging and tags are intact.
• The exchange request is raised within 7 days of delivery.
• The requested size or replacement product is available in stock.

If the requested size is unavailable, we may offer store credit, replacement options, or refund approval depending on the case.

If you receive a damaged, defective, or wrong product, please raise a request within 48 hours of delivery.

Customers may be required to share:

• Order ID
• Clear product images
• Packaging images
• Unboxing video, if available
• Description of the issue

After verification, we will offer a replacement, exchange, or refund depending on the nature of the issue and product availability.

Returns or exchanges may not be accepted in the following cases:

• Product has been used, worn, washed, or altered.
• Product is damaged due to customer handling.
• Original tags, box, invoice, or packaging are missing.
• Footwear sole shows signs of usage.
• Product has stains, scratches, marks, or odor.
• Return request is raised after the allowed return period.
• Product was purchased during clearance sale, final sale, or special non-returnable offers.
• Minor color variation due to lighting, photography, or screen display settings.
• Size issue caused due to incorrect size selection by the customer, where size chart was provided.

All returned products will go through a quality inspection after we receive them.

The return or exchange will be approved only if the product passes the quality check. If the product fails the quality check, the return request may be rejected and the product may be shipped back to the customer.

The decision of The Flauntoe Store will be final in such cases.

Refunds will be processed only after the returned product is received and approved by our quality check team.

Once approved, the refund will be processed to the original payment method or as store credit, depending on the order type and the nature of the return.

Refund processing may take 5-7 working days after approval. The actual credit timeline may vary depending on the customer's bank, card issuer, or payment provider.

For Cash on Delivery orders, refunds may be processed through bank transfer, UPI, store credit, or any other suitable mode as decided by The Flauntoe Store.

Customers may be required to share accurate bank or UPI details for refund processing. The Flauntoe Store will not be responsible for delays or failed refunds due to incorrect details shared by the customer.

Shipping charges, COD charges, convenience fees, or handling charges, if applicable, may not be refundable unless the return is due to a wrong, damaged, or defective product sent by us.

Wherever reverse pickup is available, we will arrange pickup from the customer's delivery address.

If reverse pickup is not available for the customer's location, the customer may be required to self-ship the product to the address shared by our team.

The product must be packed safely to avoid damage during transit.

In case of damaged, defective, wrong product, or size-related concerns, The Flauntoe Store may first offer a replacement or exchange wherever possible.

Refunds may be provided only when replacement or exchange is not possible, or when approved by our team.

To raise a request, customers can contact us through the contact details available on our website.

Please include the following details:

• Order ID
• Registered mobile number or email ID
• Reason for return/exchange/refund
• Product images and packaging images, if applicable
• Size required, in case of exchange

Our team will review the request and respond within a reasonable timeline.

The Flauntoe Store reserves the right to update, modify, or change this policy at any time without prior notice. The updated policy will be published on this page.